Refund Policy
Effective Date: 5th sept 2024
At Desi Attar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following refund policy:
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Product Condition: The item must be unused, unopened, and in its original packaging.
- Time Frame: You must request a refund within 3 days of receiving your order.
- Non-Returnable Items: Certain items, such as personalized products, or sale items, are not eligible for refunds. These will be clearly marked on the product page.
2. Requesting a Refund
If you wish to request a refund, please follow these steps:
- Contact Us: Send an email to desiattarofficiall@gmail.com with your order number and the reason for your refund request.
- Return Approval: Once we approve your refund request, we will provide you with the return shipping instructions.
3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets the refund eligibility criteria. After the inspection:
- Approval or Rejection: We will notify you if the refund is approved or rejected.
- Refund Issuance: If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
4. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check Your Bank Account: Contact your bank, as processing times may vary.
- Contact Your Credit Card Provider: It may take some time before your refund is officially posted.
- Contact Us: If you’ve done both of these steps and still haven’t received your refund, please contact us at desiattarofficiall@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at desiattarofficiall@gmail.com with details of the issue.
6. Cancellation Policy
If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed or shipped, cancellation may not be possible, and you will need to follow the refund process.
7. Contact Information
If you have any questions regarding our Refund Policy, please contact us at:
Email: desiattarofficiall@gmail.com
Address: 201, 5th cross, Bandepalya, Bengaluru, 560068
Phone: 6301803263